We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question then they should do the trick.
Yes you can order on www.gap.sa and shop from our extensive selection of clothing for Women, Men, Kids, Toddlers & Babies.
www.gap.sa is the main local website for deliveries within KSA, while www.gap.com is the brand international site.
To make your shopping experience as enjoyable and as convenient as possible, we offer Home Delivery for items sold on our website.
Our Customer Care team can support you with placing an order with the option of home delivery.
We do not offer Click & Reserve.
www.gap.sa currently only delivers to KSA.
For more information, please see our Shipping Policy. Please contact the customer care team on 800 8444636. You can also email us by filling the form here.
During this time, items purchased online will be accepted via the online returns process.
Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.
Please click here to see our full Returns & Refunds policy
As part of two separate entities, unfortunately we cannot process returns, refunds or exchanges on www.gap.sa.
As part of two separate entities, we will only be able to process returns and refunds on www.gap.sa not in-store.
Yes, Amber members can earn points for their transactions on the website. Our Amber members also receive exclusive offers, promotions and event invitations.
We do not currently offer this service.
We accept multiple types of payments on our website: credit/debit card, PayPal or Amber points.
Yes, we offer cash on delivery as a payment method for Saudi Riyals only on orders over 400 SAR. An additional handling fee of 25 SAR is payable for all cash payments to cover the cost to us of providing this service.
If the item you have purchased goes on sale within 5 days of your purchase, your item still qualifies for the discounted price. The item must be in the same size and color that was purchased. The difference between the purchase price and the sale price will be provided through a coupon code. Sale items with further reductions do not qualify for price difference. To claim the discount, contact our customer support team on 800 8444636 or via email at [email protected].
You can reach us on our contact number 800 8444636 or via email at [email protected] The Customer Care team is available between 10am-10pm, seven days a week.