FAQ

We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question then they should do the trick.

MY ACCOUNT

  • Can I order online?
    • Yes you can order on www.gap.sa and shop from our extensive selection of clothing for Women, Men, Kids, Toddlers & Babies.

  • What is the difference between www.gap.sa and www.gap.com?
    • www.gap.sa is the main local website for deliveries within KSA, while www.gap.com is the brand international site.

  • If I order online, what are my options to receive the product?
    • To make your shopping experience as enjoyable and as convenient as possible, we offer Home Delivery for items sold on our website.

  • Can you place an order on my behalf?
    • Our Customer Care team can support you with placing an order with the option of home delivery.

  • Do you have click & reserve?
    • We do not offer Click & Reserve.

DELIVERY

  • Do you deliver to the GCC?
  • How long do I have to wait for my product to arrive?
    • For more information, please see our Shipping Policy. Please contact the customer care team on  800 8444636. You can also email us by filling the form here.

RETURN / REFUND / EXCHANGE

  • Are you still accepting exchanges and returns?
    • During this time, items purchased online will be accepted via the online returns process.

      Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.

  • I bought this product in KSA can I refund it in the GCC?
    • Please click here to see our full Returns & Refunds policy

  • I bought this product on www.gap.com, can I return, refund or exchange it within KSA?
    • As part of two separate entities, unfortunately we cannot process returns, refunds or exchanges on www.gap.sa.

  • I bought this product on www.gap.sa, can I return, refund or exchange it in-store?
    • As part of two separate entities, we will only be able to process returns and refunds on www.gap.sa not in-store.

GIFT CARDS & AMBER

  • I have Amber points, can I use them on the website?
    • Yes, Amber members can earn points for their transactions on the website. Our Amber members also receive exclusive offers, promotions and event invitations.

  • If I buy an item, do you offer gift wrapping and personal messaging?
    • We do not currently offer this service.

PAYMENT

  • What are the online payment methods?
    • We accept multiple types of payments on our website: credit/debit card, PayPal or Amber points.

  • Do you offer cash on delivery?
    • Yes, we offer cash on delivery as a payment method for Saudi Riyal only. Orders over 500 SAR are eligible for cash on delivery service, and an additional handling fee of 25 SAR is payable for all cash payments to cover the cost to us of providing this service.

  • Can you refund the price difference?
    • If the item you have purchased goes on sale within 5 days of your purchase, your item still qualifies for the discounted price. The item must be in the same size and color that was purchased. The difference between the purchase price and the sale price will be provided through a coupon code. Sale items with further reductions do not qualify for price difference. To claim the discount, contact our customer support team on 800 8444636 or via email at [email protected]

GENERAL

  • Who do I contact for any queries about www.gap.sa?
    • You can reach us on our contact number 800 8444636 or via email at [email protected] The Customer Care team is available between 10am-10pm, seven days a week.